Rights and duties of the patients
On these pages we would like to promote the necessary information about the rights that protect you and your family members as patients and users of our Centre. Additionally, we hereby inform you about the duties and obligations involved in accessing and using our health services and facilities.
The Rights, Duties and Obligations that we present below are set out in Law 1/2003, of January 28, of the Generalitat Valenciana, and are part of the patient-centred care policy of Hospital Clínica Benidorm.
In addition, you and your family are hereby informed about how to actively participate in decision-making related to health care, so that you can exercise your rights and fulfil your duties, thus creating a respectful and dignified environment for all.
Here you can check your Rights and Duties in any HCB centre.
To complete the Admission process of any HCB service, it is mandatory to present your valid ID or Passport.
DATA PROTECTION (RGPD)
In compliance with the Data Protection Regulation (RGPD 2018), HCB does not provide any data regarding its patients.
To withdraw any type of medical report, either in person or digitally, it will be necessary to present a document proving your identity or an authorization signed by the owner of the data to be withdrawn.
No personal information is offered about patients at the centre (whether they are admitted or not, the room number, etc.) at the receptions or by phone.
Smoking is prohibited in all facilities and surroundings of HCB, in accordance with Law 28/2005 of December 26.
EMERGENCY EVACUATION PLAN
HCB has an Emergency and Self-Protection Plan. If activated, remain calm at all times and follow the instructions of the staff of the centre.
HCB has 16 ISO 9001: 2015 Quality Certificates from the Spanish Association for Standardization and Certification (AENOR) for meeting the quality standards of care and innovation.
Furthermore, HCB is a company that is responsible for the environment and its natural surroundings and is certified with the ISO 14001: 2015 environmental quality standard.
All tests and information about COVID19
All the information on types of tests, prices and schedules in the HCB COVID spaces.