{"id":29464,"date":"2024-04-09T16:42:03","date_gmt":"2024-04-09T14:42:03","guid":{"rendered":"https:\/\/hcbhospitales.com\/?page_id=29464"},"modified":"2025-11-21T09:28:25","modified_gmt":"2025-11-21T08:28:25","slug":"complaints-channel","status":"publish","type":"page","link":"https:\/\/hcbhospitales.com\/en\/complaints-channel\/","title":{"rendered":"Complaints channel"},"content":{"rendered":"\t\t
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How can we help you?<\/strong><\/p>

If you wish to report unfavorable situations related to the care received, or if you are part of the HCB Hospitals staff and need to communicate or report aspects related to your labor rights, we provide you with two separate contact channels depending on the reason for your inquiry:<\/p>

Patient claims<\/strong><\/p>

Complaints, claims, suggestions, etc. from patients related to the care received.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPatient Care<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Internal communication channel with Human Resources<\/strong><\/p>

Concerns from staff regarding employment matters such as working conditions, treatment received, or internal conflicts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tHuman Resources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you need to report and\/or file a complaint regarding criminal compliance<\/em> violations or workplace or sexual harassment, please continue to the Whistleblower Channel section. This is your safe place!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Whistleblower Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You have accessed the HCB HOSPITALES whistleblower channel, which is the internal information system we provide to anyone who wishes to inform the Compliance Committee \u2014the body responsible for this system\u2014 of any information related to breaches of legality or the company\u2019s internal regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Everyone\u2019s contribution is essential to maintaining a safe, fair, and respectful environment. For this reason, all reports will be handled with the utmost seriousness, confidentiality, and professionalism by our compliance experts. Your participation helps strengthen our community and ensures that we continue to uphold the highest standards of ethics and conduct.<\/p>

Those who wish may submit their report anonymously and track the status of their case. Likewise, protection of the whistleblower will be guaranteed in accordance with Law 2\/2023, of February 20. The reporting procedure and the user manual for this channel are available on this webpage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFile a new report<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tModify or expand a previous report<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How can we help you? If you wish to report unfavorable situations related to the care received, or if you are part of the HCB Hospitals staff and need to communicate or report aspects related to your labor rights, we provide you with two separate contact channels depending on the reason for your inquiry: Patient […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29464","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hcbhospitales.com\/en\/wp-json\/wp\/v2\/pages\/29464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hcbhospitales.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hcbhospitales.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hcbhospitales.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/hcbhospitales.com\/en\/wp-json\/wp\/v2\/comments?post=29464"}],"version-history":[{"count":0,"href":"https:\/\/hcbhospitales.com\/en\/wp-json\/wp\/v2\/pages\/29464\/revisions"}],"wp:attachment":[{"href":"https:\/\/hcbhospitales.com\/en\/wp-json\/wp\/v2\/media?parent=29464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}